Membership FAQs
There follows a list of Frequently Asked Questions relating to membership. If you can't see the answer to your question then please contact membership@marlowrugby.co.uk.
Q: I/my child don't have an RFU GMS account - how do I create one?
A: Please follow the directions on this RFU guide - if you have any issues then pleasecontact membership@marlowrugby.co.uk
Q: I/my child have an RFU GMS account from a previous club - do I need to create a new one to join Marlow?
A: No - the RFU ID you get when joining RFU GMS follows you around on your rugby journey. All you need to do is "affiliate" to Marlow Rugby Club and then you can add a membership.
Q: Do I need to do anything with my membership if I have a Direct Debit set up?
A: YES - the instalment plan that we offer is over 9 months, with 25% collected in the first instalment, and not an on-going monthly payment with no end. So you are required to create a new membership each year. On top of this, GMS recently removed Direct Debit as a payment option!
Q: I don't I see the Direct Debit payment option when checking out?
A: GMS no longer offers a Direct Debit option, but it does still offer instalments via recurring card payment. So when you check out, providing you don't tick the "Pay in full" option, it will still create an instalment plan, but it will require your card details so that it can make a recurring payment request.
For information, when you check out it looks a bit like the full amount has been taken, but it hasn't - it's just that GMS considers the payment made in full, even though there are future card payments left to collect!
Q: The first instalment is more than I was expecting - is there an issue?
A: As explained on the Membership Fees page, this year we are taking 25% as the first instalment followed by 8 equal instalments for the remainder.
Q: Why do I not see the discount when adding a new family member?
A: There are two possible answers to this!
- When adding multiple members for a family membership, each membership is shown at its full price when listed. However, when you check out, you will see that the discount is applied.
- Discounts are only applied when all family members are added at the same time. If you initially create a family with one child, for example, and then add a second child later, the discount is not retrospectively applied by the system. In this instance, contact membership@marlowrugby.co.uk and the discount can be applied manually by the membership secretary.
Q: How do I get a membership card?
A: Simply download your digital membership card to your smart phone as described here. Then you're all good to go!
Q: It's a new season - do I need to re-download my digital membership card?
A: No, once downloaded then membership card stays with you during your time at Marlow RUFC.
Q: Why didn't I get my membership discount at the bar?
A: Although the digital membership card remains the same, you must have an active mebership for the discount to be applied at the bar.
